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HR Operations Support Administration Team Lead

  • Job type: Permanent
  • Sector: Energy, Oil & Gas
  • Discipline: HR & Recruitment Specialists
  • Location: Aberdeen
  • Salary: Negotiable
  • Job reference: 2017-9039_1507303605

Job Description

AFW Oil & Gas UK is currently looking to recruit a HR Operations Support Administration Team Lead on a permanent basis in Aberdeen.

Purpose/Role

  • Provide a professional, customer-focused service to the HR Operation's Team, Line Managers and employees in line with business objectives, ensuring the application of best practice, established processes and procedures and legislation compliance.
  • Delivery of an operational, results-driven team, where customer satisfaction is the primary aim and continuous improvement is standard.
  • Accountable for the day-to-day management and development of team members, providing strong leadership, guidance and mentoring.
    Responsibilities/Duties
  • To work cohesively with the HR Operation's Hub Business Partner and, through pro-active and value-adding support, effectively deliver the following activities:
  • Create a culture of service excellence by promoting and securing work ownership and accountability by all team members
  • Ensure the HR Operation's Support Administration team remains fully compliant with all mandatory controls and requirements including, safety, security, audit, data protection and ensure that any policy, procedure or legislation changes are incorporated into working practice and applied by the team
  • Provide a proactive approach to challenges and required solutions to ensure delivery in line with business requirements
  • Provide clear, concise and effective communication to the team to ensure that expectations and objectives are fully understood and delivered on time
  • Develop the capability of the team by providing regular performance feedback and implementing effective development, training and learning practices
  • Challenge activities and behaviours in a constructive way, whilst supporting HR Advisors/Business Partners to get the best delivery and flexibility from their HR Operation's Support Administrator(s) to meet business requirements
  • Develop and maintain effective stakeholder relationships
  • Drive accuracy of HR data through proactive audit, cleansing and maintenance programmes, ensuring that data is recorded 100% accurately first time
  • Ensure that all trackers are updated at the time of transaction and maintained accurately to enable the swift and streamlined provision of statistical information/reporting
  • Ensure that all work instructions, guidelines and procedures are reviewed regularly, updated and maintained to ensure compliance and fitness for purpose
  • Support the wider HR team in activities and projects as directed, to deliver a streamlined, value-added service to the business and maintain a positive experience of the HR function
  • Support colleagues with day-to-day activities to ensure that work deadlines and standards are met and commitments honoured
  • Take full responsibility and accountability for own performance and delivery and ensure HR Operations and HR process knowledge remains current and relevant
  • Demonstrate and promote safety leadership and commitment to the Company values at all times and ensure team members do likewise


Qualifications/Training/Experience

  • Higher English essential
  • Good understanding of HR processes and practices
  • Generalist HR experience
  • Demonstrable experience in a busy, fast-paced organisation System/Database management
  • Professional approach and appearance
  • Excellent written and verbal communication skills
  • Ability to present self-confidently and interact professionally with stakeholders at every level
  • Customer-focused and solution-driven
  • Effective and productive relationship building skills
  • Ability to effectively manage team members and achieve desired results/output
  • Ability to apply attention to detail and implement appropriate corrective measures as appropriate
  • Ability to demonstrate and maintain high standards and positive representation of HR in the business
  • Able and willing to challenge situations in line with HR best practice
  • Ability to work effectively autonomously and in teams
  • Able to prioritise a demanding workload in line with requirements, whilst maintaining accuracy and compliance with legislation and policies and procedures
  • Ability to lead others in a changing work environment
  • Strong analytical skills
  • Discreet and ability to maintain confidentially at all times
  • Positive, with a "can do" attitude; pride in own work and a flexible approach to working
  • Willingness to learn and ability to apply continuous learning in order to add value to the business
  • Assume responsibility for own and team work completion, as well as quality of work delivered
  • Awareness of the implications of actions/inactions on both HR and the wider business
  • Visible demonstration of the Company values and behaviours

OG17

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