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Contractor FAQ

Onboarding

My password is not working what should I do?

If you have tried opening the link in Google Chrome and you still cannot log in please email your Contractor Assurance Advisor and request a new password

When will I receive my contract?

In order for Primat to send you a contract you must complete your onboarding tasks

I have signed my contract can you send me a copy?

Yes, please send an email to your Contractor Assurance Advisor and request a copy. For future reference when you sign you do get an option to save and print.

Timesheets

Where can I find my Primat payroll ID?

Your Primat ID will be generated on your first payment, this will then be issued on all further payslips and can be found on the left hand side and is referred to as Reference. Your payroll ID (Reference) must be on all manual timesheets.

Who should I direct my payroll queries too?

Please send an email to your Contractor Assurance Advisor with as much information as you can including the week ending date this is affecting and the project you are on.

PAYE

Where do I send my P45?

Please send a scanned copy to your Contractor Assurance Advisor who will pass it on to payroll

How do I get a copy of my P60?

Your P60 will be issued after the end of the tax year, Primat are unable to reissue once sent. Please contact your Contractor Assurance Advisor who will be able to request a statement of earnings from payroll which will detail the same info

I have an issue with my tax code, who do I contact?

Primat are not able to assist with this query so we advise you to contact

HMRC LTD

How do I get a letter for my mortgage application?

Primat have a template so please email your Contract Assurance Advisor who will be happy to complete this for you

What insurance cover do I require?

The standard requirement is Public Liability £5m, Employers Liability £5m and Professional Indemnity £1m, however please speak to your Contractor Assurance Advisor to confirm any additional requirements.

Expenses

When will my expenses be paid?

Expenses are processed and paid within 10 working day of receipt

Where do I send my expenses to?

Please send authorised expenses along with scanned copied of receipts to primatexpensesEU@amecfw.com you can find Primat expense forms and the process within your onboarding portal.

Who should I direct my payroll queries too?

Please send an email to your Contractor Assurance Advisor with as much information as you can including the week ending date this is affecting and the project you are on.

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