Posted Date:
26/02/2010
Job Code:
28914
Category:
Building Services, Engineering, Facilities Services
Job Type:
Permanent
Salary:
£Competitive
Company:
External
Location:
London
Description:
Job Purpose • To supervise, plan, and co-ordinate all aspects of System Operations, Planned Preventative Maintenance (PPM), Reactive Maintenance, M&E and Building Fabric, Help Desk Calls, Small Project Works; other minor FM and pest control in accordance with both client and SMH requirements. Aims and Objectives • To take responsibility for the overall performance of your team; to deliver the contract to SPIE and our clients satisfaction; and to abide by the following list of responsibilities and duties. Key Responsibilities and Accountabilities • Be responsible for the day to day running of the M&E services– Building Fabric requirements, organising the site team and supply chain in order to meet the contractual outputs/objectives. • Identifying, Planning & scheduling of PPM in all service delivery aspects. • Establish process and structure of all ‘management systems’ within team. • Assist in the preparation of operational procedures, emergency and contingency plans. • Maintain records appertaining to operations, PPM schedule, reactive maintenance, the emergency maintenance systems and other engineering, building fabric records including operation and maintenance manuals and drawings. • Oversee all maintenance contract activities and ensure all safety aspects are managed and monitored in accordance with site procedures and requirements. • Undertake tasks associated with staff during peak workloads and provide holiday and sickness cover where appropriate. • Staff supervision including all full-time, part-time, sub-contractors and specialist providers. • Take ownership of the clients needs and pursue effective communications with the customer in order to build a stable relationship. • Be proactive with regard to preventative/reactive maintenance and extra works. • Operate SMH QA procedures and maintain clear and legible records as required under ISO 9001 – 2000. • Organise and maintain duty rosters for on call personnel. • Be available to attend or manage emergency call-outs and provide written incident reports as required. • Maintain accurate records of works completed and associated financial costs. Use this information to report to the Customer Services Manager and client on a regular basis. • Undertake roles of Authorised Person Controller for the M & E Civil systems. • Provide technical support to client and team. • Training of staff, including system operations and Health and Safety, updating the training matrix to meet the competency/recent requirements. • Preparation of operational and managerial reports. • Responsible for time sheets and other administrative duties. • Deputise for Customer Services Manager. • Responsibility for Energy Management. • Responsibility for compliance with all statutory requirements. • Liaise with the Customer Services Manager in the execution of the waste management requirement. Key Responsibilities and Accountabilities Occasional Allied Duties • Carry out staff appraisals for managers who are direct reports setting out training and development programs as required. • Production and maintenance of a regional management succession plan ensuring all training and development requirements to maintain the plan are implemented Health & Safety • All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy. Working Relationships Internal • Interface with Health & Environmental (SHE) Department, Chief Engineers Department, Continuous Process Improvement (CPI) Department, Quality Assurance (QA), Human Resource (HR) Department. External • Interface with Client Representative, Service providers and Material Suppliers Person Specification Qualifications, Experience, Knowledge and Skills The knowledge, skills, qualifications, and experience relevant to the position are: Essential • Minimum B Tech 3 or NVQ recognised equivalent. • Experience gained within a multi-discipline hard and soft services environment in a supervisory role • A good working knowledge of assets such as– Plumbing; HVAC systems, Controls, Refrigeration and electrical/mechanical • Sound Mechanical and Electrical knowledge • Experience in computer PPM management systems eg. concept 500 SQC or equivalent • Experience in managing a Help Desk • Be conversant with current Health and Safety legislation with relevance to safe working practices • Practical knowledge of Microsoft packages - Word, Excel etc. Desirable • HNC / HND / Degree in Electrical/Mechanical Engineering or Building Services Endorsement. • HNC / HND / Degree in Building Services Engineering (High level of electrical content) • Membership to the Institute of Safety and Health (IOSH) or equivalent • Prior experience with permits to work (Authorised Person electrically / mechanically) • Prior experience of Building Management Systems Competencies The core management competency framework for the position are: • Providing Direction – creates a clear understanding of what needs to be achieved and provides the necessary guidance. • Obtaining Results Through People – supports, challenges and develops others so that they can give their best and deliver against expectations. • Drive For Excellence – manages activities to ensure high standards are achieved in all areas • Teamwork – manages the team to maximise their contributions and effectiveness, influencing personal commitments. • Communication – communicates clearly and concisely, impressing others and ensuring understanding of all relevant information in all circumstances. • Planning, Organising & Executing – plans ahead, organises and schedules activities and resources, monitoring the execution against timescales and plans. • Commercial/ Financial Awareness – understands and applies commercial and financial principals, viewing issues in terms of costs, profits/ returns, budget control, markets and added value. • Risk Management – effectively manages risks and ensures that the interests of the business, others and self are protected. • Customer Awareness – effectively manages relationships in the supply chain, responsive to the needs of the customer, aims to deliver customer satisfaction. • Health, Safety Environmental – effectively manages HSE aspects within the business, ensuring compliance and welfare of team members.
